Responsibilities
- Installation & configuration of a company’s computer hardware operating systems and applications.
- Maintenance and monitoring of computer networks and systems.
- Logging the queries of customers and employees.
- Analysis of call logs in order to discover any underlying issues or trends.
- Diagnosing and solving hardware or software faults.
- Testing and evaluating new technology.
- Performing electrical safety checks on the company’s computer equipment.
- Responding to call-outs in a timely fashion.
- Following instructions, either written or in diagram form, in order to set up a system or fix a fault.
Minimum Qualifications
- Certified Information System Security Professional
- Cisco Certified Network Associate – Routing and Switching
- Microsoft Certified Solutions Associate
- Certified Information Security Manager
Requirements
- Proficiency in Mac/Linux/Windows OS
- Experience in help desk software
- Strong problem-solving skills
- Interpersonal skills
- Creative thinking
- Previous experience in tech support or a similar job
- Attention to detail
- Teamworking
