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Technical Support Engineer
Technical Support Engineer

Key Responsibilities:

  • Resolving technical problems of assigned cases
  • Creation of and ability to troubleshoot Powershell scripts
  • Ability to write SQL queries and understand database structure
  • Participate in group problem-solving meetings to overcome challenging issues
  • Researching and solving complex issues
  • Working closely with team lead to meet sla and customer requirements
  • Test and verify product functionality to reproduce customer issues
  • Document detailed failure and solution information within cases

Qualifications

  • 3+ years in a Technical Support Engineer, Desktop Support Engineer, IT Helpdesk or similar role
  • Experience with mysql / SQL 2008 R2 or higher
  • Ability to write and demonstrate SQL queries, SQL scripts and perform SQL table reviews
  • Experience with Powershell scripting highly desired
  • Knowledge of installing and maintaining web servers (IIS and Apache)
  • Prior working experience with .Net applications is highly desired
  • Any certifications such as CISSP, CISM, CompTIA Security+, SSCP are a benefit
  • Strong written and verbal english skills required
  • Azure and/or AWS support experience is a plus

Personal Information

Acceptable formats are .docx or pdf with a maximum file size of 15MB

Address

TDG In.Hub Building, AFP-RSBS Industrial Park, KM 12 East Service Road corner C5, Western Bicutan, Taguig, Philippines 1630

Contact
(+632) 8830 - 8888
info@tesi.com.ph