Key Responsibilities
- Resolving technical problems of assigned cases
- Creation of and ability to troubleshoot Powershell scripts
- Ability to write sql queries and understand database structure
- Participate in group problem solving meetings to overcome challenging issues
- Researching and solving complex issues
- Working closely with team lead to meet sla and customer requirements
- Test and verify product functionality to reproduce customer issues
- Document detailed failure and solution information within cases
Qualifications
- Bachelor’s degree (bachelor’s degree in computer science or computer engineering is a plus)
- At least 3 years of technical support or system administration experience with enterprise software
- At least 1 year of hands-on administration experience in at least one of the most common Unix platforms (Linux, Solaris, AIX, HPUX), MacOS X and Windows Server platforms
- Good knowledge of microsoft active directory, kerberos, and ldap technologies knowledge of MS SQL server
- Familiarity with CRM tools, specifically Salesforce.com
