Key Responsibilities:
- Resolving technical problems of assigned cases
- Creation of and ability to troubleshoot Powershell scripts
- Ability to write SQL queries and understand database structure
- Participate in group problem-solving meetings to overcome challenging issues
- Researching and solving complex issues
- Working closely with team lead to meet sla and customer requirements
- Test and verify product functionality to reproduce customer issues
- Document detailed failure and solution information within cases
Qualifications
- 3+ years in a Technical Support Engineer, Desktop Support Engineer, IT Helpdesk or similar role
- Experience with mysql / SQL 2008 R2 or higher
- Ability to write and demonstrate SQL queries, SQL scripts and perform SQL table reviews
- Experience with Powershell scripting highly desired
- Knowledge of installing and maintaining web servers (IIS and Apache)
- Prior working experience with .Net applications is highly desired
- Any certifications such as CISSP, CISM, CompTIA Security+, SSCP are a benefit
- Strong written and verbal english skills required
- Azure and/or AWS support experience is a plus
