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Technical Support Engineer (Tier 2)
Technical Support Engineer (Tier 2)

Hybrid work setup / 60K and above offer depending on experience, interview and exam
results.

Key Responsibilities

  • Resolving technical problems of assigned cases
  • Creation of and ability to troubleshoot PowerShell scripts
  • Ability to write SQL queries and understand database structure
  • Participate in group problem solving meetings to overcome challenging issues
  • Researching and solving complex issues
  • Working closely with Team Lead to meet SLA and customer requirements
  • Test and verify product functionality to reproduce customer issues
  • Document detailed failure and solution information within cases

Qualifications

  • 3+ years in a Technical Support Engineer, Desktop Support Engineer, IT Help Desk or similar role
  • Experience with MySQL / SQL 2008 R2 or higher
  • Ability to write and demonstrate SQL queries, SQL scripts and perform SQL table review
  • Experience with PowerShell scripting highly desired
  • Knowledge of installing and maintaining webservers (IIS and Apache)
  • Prior working experience with .NET applications is highly desired
  • Any certifications such as CISSP, CISM, CompTIA Security+, SSCP are a benefit
  • Strong written and verbal English skills required
  • Azure and/or AWS support experience is a plus

Personal Information

Acceptable formats are .docx or pdf with a maximum file size of 15MB

Address

TDG In.Hub Building, AFP-RSBS Industrial Park, KM 12 East Service Road corner C5, Western Bicutan, Taguig, Philippines 1630

Contact
(+632) 8830 - 8888
info@tesi.com.ph