Hybrid work setup / 60K and above offer depending on experience, interview and exam
results.

Key Responsibilities

• Resolving technical problems of assigned cases
• Creation of and ability to troubleshoot PowerShell scripts
• Ability to write SQL queries and understand database structure
• Participate in group problem solving meetings to overcome challenging issues
• Researching and solving complex issues
• Working closely with Team Lead to meet SLA and customer requirements
• Test and verify product functionality to reproduce customer issues
• Document detailed failure and solution information within cases

Qualifications

• 3+ years in a Technical Support Engineer, Desktop Support Engineer, IT Help Desk or similar role
• Experience with MySQL / SQL 2008 R2 or higher
• Ability to write and demonstrate SQL queries, SQL scripts and perform SQL table review
• Experience with PowerShell scripting highly desired
• Knowledge of installing and maintaining webservers (IIS and Apache)
• Prior working experience with .NET applications is highly desired
• Any certifications such as CISSP, CISM, CompTIA Security+, SSCP are a benefit
• Strong written and verbal English skills required
• Azure and/or AWS support experience is a plus