“Meet Jonathan, the Global Service Desk Vice President of an IT Managed Service Provider. Jonathan has been facing challenges with his Service Desk Team, which supports their customers. Among these challenges are rising costs, availability of skilled service desk engineers, and maintaining a high level of customer satisfaction.”
“Jonathan, by offshoring your IT service desk support, you can significantly reduce your costs while gaining access to a larger pool of skilled service desk engineers. The Philippines is considered as one of the top preferred destinations of companies for their offshoring initiatives.” ”Jonathan decides to move forward with offshoring and begins to see results.”
