Technical Support Engineers
Technical Support Engineers

Technical Support Engineers (Key Responsibilities)

  • Creation of and ability to troubleshoot PowerShell scripts
  • Resolving technical problems of assigned cases
  • Ability to write SQL queries and understand database structure
  • Participate in group problem-solving meetings to overcome challenging issues
  • Researching and solving complex issues
  • Working closely with Team Lead to meet SLA and customer requirements
  • Test and verify product functionality to reproduce customer issues
  • Document detailed failure and solution information within cases

Technical Support Engineers (Qualifications)

  • 3+ years in a Technical Support Engineer, Desktop Support Engineer, IT Help Desk or similar role
  • Experience with MySQL / SQL 2008 R2 or higher
  • Ability to write and demonstrate SQL queries, SQL scripts and perform SQL table review
  • Experience with PowerShell scripting highly desired
  • Knowledge of installing and maintaining web servers (IIS and Apache)
  • Prior working experience with .NET applications is highly desired
  • Any certifications such as CISSP, CISM, CompTIA Security+, SSCP are a benefit
  • Strong written and verbal English skills required
  • Azure and/or AWS support experience is a plus

Personal Information

Acceptable formats are .docx or pdf with a maximum file size of 15MB


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(+632) 8830 - 8888