Technical Support Engineers (Key Responsibilities)
- Creation of and ability to troubleshoot PowerShell scripts
- Resolving technical problems of assigned cases
- Ability to write SQL queries and understand database structure
- Participate in group problem-solving meetings to overcome challenging issues
- Researching and solving complex issues
- Working closely with Team Lead to meet SLA and customer requirements
- Test and verify product functionality to reproduce customer issues
- Document detailed failure and solution information within cases
Technical Support Engineers (Qualifications)
- 3+ years in a Technical Support Engineer, Desktop Support Engineer, IT Help Desk or similar role
- Experience with MySQL / SQL 2008 R2 or higher
- Ability to write and demonstrate SQL queries, SQL scripts and perform SQL table review
- Experience with PowerShell scripting highly desired
- Knowledge of installing and maintaining web servers (IIS and Apache)
- Prior working experience with .NET applications is highly desired
- Any certifications such as CISSP, CISM, CompTIA Security+, SSCP are a benefit
- Strong written and verbal English skills required
- Azure and/or AWS support experience is a plus
